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“The team from Scannell & Kurz was able to fully engage all of the stakeholders in the organizational and operational audit of our financial aid office.  The depth and breadth of their knowledge and experience was clearly evident to all and key to achieving the needed ‘buy in.’
 
Their observations and recommendations provided the basis for an intelligent restructuring of our operations, refinement of policies and procedures and perhaps most importantly, a qualified benchmark against which to measure our operations and ultimately, our progress toward achieving best practices.”


Barbara Elliott
Dean of Enrollment Management
The University of the Arts

Admissions and Financial Aid Operational Reviews

As they say, you never get a second chance to make a first impression. Knowing this reinforces the idea that the initial -- and continuing -- delivery of services to your students and their families is as important as student recruitment strategies and financial aid strategies.

Your strategies may be right on target, but your day-to-day office processes may seriously compromise your success.

S&K Methodology

We work with our clients to help them more effectively respond to the needs of prospective and current students, enhance staff productivity, and ensure effective "hand-offs" between offices. Operational “audits” typically involve a review of organizational structures and job descriptions, staff training programs, system and paper flow processes, standard reporting protocols, linkages with other offices, and policies that affect timeliness and customer service.