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“Scannell & Kurz performed a two-day operational review of our Financial Aid Department.  Based on their feedback from that review, we have a roadmap to follow in our quest to improve use of technology and processes in the department.  In a short amount of time, they were able to provide information to us which is making a real difference in our ability to improve service to our students, which is our ultimate goal." 

Judy Roy
Vice President of Finance and Administration
Indiana Institute of Technology

 

Admissions and Financial Aid Operational Reviews

As they say, you never get a second chance to make a first impression. Knowing this reinforces the idea that the initial -- and continuing -- delivery of services to your students and their families is as important as student recruitment strategies and financial aid strategies.

Your strategies may be right on target, but your day-to-day office processes may seriously compromise your success.

S&K Methodology

We work with our clients to help them more effectively respond to the needs of prospective and current students, enhance staff productivity, and ensure effective "hand-offs" between offices. Operational “audits” typically involve a review of organizational structures and job descriptions, staff training programs, system and paper flow processes, standard reporting protocols, linkages with other offices, and policies that affect timeliness and customer service.